Leadership of the CWA has notified AT&T Inc. (NYSE:T) that CWA-represented wireline personnel have voted to approve a four-year deal with Nevada Bell and Pacific Bell in the West region. The deal covers more than 17,000 DirecTV and wireline employees in Nevada and California.
The deal was made on July 14, 2017, after CWA-represented personnel had narrowly failed to approve a prior tentative deal that had been finalized in June. It was made after extensive talks between the firm, the CWA, and a federal mediator offered via the Federal Mediation and Conciliation Service. The company has reached, and union-represented personnel have now voted to ratify, 31 different labor deals since 2015, covering nearly 145,000 employees. AT&T services and products are offered or provided by affiliates and subsidiaries of AT&T Inc. under the company’s brand.
In an unrelated news, AT&T reported that the company has been awarded with J.D. Power’s Wireless Purchase Experience recognition. It marks as ninth consecutive win for the company. AT&T also debuted a fresh retail store plan focused on entertainment to offer the content and connection customers want. They are dedicated to continuing their leadership in the market and this new outlet design will keep them aligned with their clients’ desires.
Rasesh Patel of AT&T Entertainment Group reported that this recognition comes based on consumer feedback. Winning their ninth successive award from J.D. Power showcases the hard work they have put in to serve customers. They are going to advance their initiatives get better, which is why they are approaching their stores differently, with an entertainment focus.”
The new entertainment outlet design is a development two years in the creation, and will reach 45 outlets in 2017 with hundreds to follow. This design will be the standard for all outlets moving forward, both renovated and new.