Cincinnati Bell Inc. (NYSE:CBB) Invests in Call Centers, Fiber to the Home


Cincinnati Bell Inc. (NYSE:CBB) plans to transform from a copper-based telecommunications company into a fully integrated IT company with all the required fiber assets and with full capacity to offer voice and video and IP solutions to both business customers and consumers.

The has heavily invested in the Communications and Entertainment business through the Fioptics products which have been helpful to the company in trying to step up its revenue collection as well as growing its subscription base. In this regard, the company has also introduced the MyTV which is part of the Fioptics high-speed Internet service. In addition, the company has stepped up investment in creation of new business sections as well as new products for small and mid-sized businesses. This is in addition to creation of its hardware division as well as IT services which have earned the company more in terms of revenue.

Cincinnati Bell also recently added inc’s whole-home Wi-Fi system to its portfolio and is offered at eight of its Greater Cincinnati stores. In turn, this has helped the company in expanding its customer base for the Fiber to the home. The company also expanded its call center base by hiring 300 more employees due to its call center’s contribution to regional economy. The growth of the call center agent comes at a point when Cincinnati Bell is moving swiftly to expand its local fiber network so as to support its Fioptics Entertainment as well as its internet and Voice services.

Cincinnati Bell, in 2016 entered into partnership with The E.W. Scripps Company, a Cincinnati based American broadcasting company. According to terms of the agreement, Newsy, a digital video news channel and a subsidiary of Scripps will be accessed through the Fioptics cable television services.the chanell is available on devices like DISH Network Corp (NASDAQ:DISH)’s Sling TV, Apple Inc. (NASDAQ:AAPL)’s Apple TV, Google Chromecast as well as, Inc. (NASDAQ:AMZN)’s Fire TV. It is also accessed through apps like Android, Kindle Fire and iOS.

Cincinnati Bell has been recording huge capital expenditures, erosion in local access lines, legal problems as well as weakening cash and liquidity position.

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