Dallas, Texas 07/17/2015 (Financialstrend) – Microsoft Corporation (NASDAQ:MSFT) has acquired FieldOne Systems LLC, a world-class provider of field service management solutions. Microsoft plans to use the acquisition to enhance its efforts in the delivery of services to clients as enterprises continue to look for avenues for improving their responsiveness to customers.
Microsoft’s Focus
FieldOne should enhance the software giant’s customer service capabilities as it continues to provide businesses with an avenue for driving revenue, reduce costs while delivering best in class customer service.
The acquisitions provides the Redmond-based company a perfect opportunity to draw the attention of workers while they are away from their desks. FieldOne Services already has deals in place with United Technologies and Mitsubishi Hitachi Power Systems which it supplies with field service applications
Terms of the deal remain under wraps with the acquisition coming just two months after the two companies signed a strategic alliance for the integration of FiledOne’s flagship suit with Microsoft Dynamics customer relationship management application.
FieldOne is an open architecture that provides simplified integration and flexible deployment as well as on-demand configuration. Microsoft Corporation (NASDAQ:MSFT) maintains the acquisition is a major coup in the race to provide a complete customer service through Dynamics CRM.
Software Business Diversification
The acquisitions essentially positions Microsoft as a go-to provider as it moves to diversify its operations in the software business. Over time, Microsoft Corporation (NASDAQ:MSFT) should be able to set new standards in terms of what field-software can do, by integrating it to its other software tools like Cortana personal digital assistant
Started in 2001 FieldOne software can run in company’s on-premises data centers or as a cloud while offering mobile apps for service workers. Microsoft Corporation (NASDAQ:MSFT) has been expanding its enterprise-focused offerings in the recent past with a string of acquisitions. FieldOne Services joins Aorato Datazen and Revolution Analytics as some of the recently acquired companies expected to enhance the company’s services on the enterprise front.
